The Hellenic Institute of Customer Service (HICS) is a non profitable organization established in 2004, with the support of national and multinational companies as well as esteemed educational institutions.
To develop, advance and promote the quality of service offered to the customer, the citizen, the consumer, both in the private and public sectors as well as the advancement of customer service culture in Greece.
CEO meetings and Customer Service Champions’ meetings take place throughout the year for the top ranking executives of our member companies aiming to:
Provides an interactive platform to expand on current international practices and exchange of views that contribute to the advancement of customer service, as well as the means to highlight how customer service departments can successfully overcome existing challenges.
Every December HICS celebrates the CS AWARDS. The aim is to Highlight, Promote and Reward the best and most innovative practices as well as the professionals of customer service in all the fields of servicing. The interested candidates can submit their participation in any one of the specified categories as these appear in the HICS electronic platform: www.csawards.gr
During the CS Open Days period HICS’s non-member companies organize interactive events and open their doors to welcome HICS members to participate. Workshops, Study Tours και targeted Best Practices presentations are being held, with large numbers of participating professionals from almost all sectors of the greek industry.
Every 1rst week of October, the Hellenic Customer Service Institute (HICS) invites all its members to participate in the celebration of the National Customer Service Week. National Customer Service Week is a global celebration. It is celebrated in over 60 countries around the world. In 2008 HICS introduced for the first time in Greece this globally established professional practice with the aim to highlight the vital role of Customer Service, and to reward the people who work in customer service and support.
Highlight Best Practices, Innovations, Technology Tools & Advancements in the CS and CX fields These conferences are all day events and their agenda includes participations from companies well recognized in their sector of trade. Participations include Both B2B & B2C organizations from various market sectors such as Telecommunications, Banks, Consultancy firms, Retail, etc. For the HICS, such Conferences are an integral part of its practice and vision!
Case studies, Best Practices applications, Targeted presentations on CS and CX, etc.
A high level and to-the-point educational course, aiming to cover the theory and practice that modern CS and CX entail. The participants who complete the three educational units obtain the Executive Diploma in Customer Service Management.
Driven by all the prominent activities that are being carried out to celebrate the 200th year from the Greek Independence revolution, the HICS also wishes to Honor and Thank Greeks established worldwide for their prominent, exceptional work in their field of activity. HICS recognizes that being extrovert oriented and by becoming leaders in their fields of profession, greatly contribute towards the further enhancement of the the country’s name, promoting and honoring Greece worldwide.